This Licence Information page sets out the legal and regulatory framework under which Fruity Casa operates for users located in New Zealand. The purpose of this document is to ensure transparency regarding licensing, compliance obligations, and user protections in accordance with applicable laws and international regulatory standards.
Operator Details
- Legal Entity Name: Fruity Casa Entertainment Limited
- Company Registration Number: 2024/589312/07
- Country of Incorporation: Curaçao
- Registered Office: Abraham de Veerstraat 9, Willemstad, Curaçao
Licensing Information
- Licence Type: Remote Gaming Licence
- Licence Number: OGL/5536/FC/2024
- Issuing Authority: Curaçao Gaming Control Board
- Supervisory Body: Curaçao eGaming Regulatory Authority
The operator is authorised to provide online gaming services under the above licence. The licence permits the offering of casino games via digital platforms, subject to compliance with regulatory standards, including fairness, transparency, and player protection.
Territorial Scope
Fruity Casa provides online gaming services to users in jurisdictions where such services are legally permitted. Access from New Zealand is accepted on the basis that users comply with local laws and regulations applicable to offshore online gambling. The operator does not represent that its services are compliant with all local regulatory requirements in every jurisdiction.
Age Restrictions
Access to the platform is strictly limited to individuals aged 18 years or older. The operator implements age verification procedures as part of its onboarding process. Any accounts identified as belonging to underage individuals will be suspended and funds may be forfeited in accordance with applicable policies.
AML and KYC Compliance
The operator adheres to Anti Money Laundering and Know Your Customer obligations in line with international financial crime prevention standards. These measures include:
- Verification of customer identity using government-issued documentation
- Ongoing monitoring of transactions for suspicious activity
- Risk-based assessment of customer profiles
- Reporting of suspicious transactions to relevant authorities where required
Users may be required to provide additional documentation at any stage to ensure continued compliance with AML and KYC requirements.
Data Protection and Privacy
Fruity Casa processes personal data in accordance with applicable data protection laws and recognised international standards. Technical and organisational measures are implemented to safeguard user data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption protocols, secure storage systems, and restricted access controls.
Personal information is collected solely for lawful purposes, including account management, regulatory compliance, and fraud prevention.
Responsible Gambling
The operator is committed to promoting responsible gambling practices. Users are provided with tools and resources to manage their gaming activity, including:
- Deposit limits
- Session time limits
- Self-exclusion options
- Access to external support organisations
The platform actively monitors behavioural indicators that may suggest problematic gambling and may intervene where necessary to protect users.
Dispute Resolution
Users have the right to raise complaints regarding the services provided. Complaints should first be submitted to the operator’s customer support team for internal review. If a dispute cannot be resolved internally, users may escalate the matter to the licensing authority.
The operator cooperates with regulatory bodies and independent dispute resolution services where applicable. All disputes are handled in accordance with the terms and conditions and relevant regulatory requirements.
Regulatory Compliance Statement
Fruity Casa operates in accordance with the conditions of its gaming licence and applicable international compliance standards. The operator maintains internal policies and procedures to ensure adherence to legal, regulatory, and ethical obligations in all aspects of its operations.